Melissa Charbonneau has joined FedEx in Memphis as director of Crisis Communications. In her new role, she will lead the team of external communicators charged with planning for and executing external communications strategies that protect and defend the company’s reputation.
Charbonneau most recently served as the director of media outreach for NATO’s International Security Assistance Force (ISAF) strategic headquarters based in Kabul, Afghanistan. There she led a team of six civilian and military staff who coordinated key leader media interactions with war correspondents (including The Associated Press, BBC, Reuters, Washington Post and others) and facilitated battlefield and press tours.
A native of Hattiesburg, she graduated from the University of Mississippi with a bachelor of arts in broadcast journalism and holds a master’s degree in public policy/print journalism from Regent University. Charbonneau has earned numerous awards during her career including The Joint Civilian Service Commendation Award and the Department of Army Commander’s Award for Civilian Service.
During her free time Charbonneau serves as an advisor to the George W. Bush Center’s “Afghan Women’s Project” to highlight successes and advances of Afghan women. She also enjoys adventure travel such as elephant caretaking in Thailand, kayaking in Alaska and horseback riding across Ireland in addition to video and print photography, and international cuisine cooking.